Frequently Asked Questions

Find answers to common questions about our products and services

How do I know if my laptop will fit in a specific backpack?

Each product page includes a 'Specifications' section listing the maximum laptop dimensions. We recommend measuring your device diagonally to ensure a proper fit.

Are SWISSGEAR® products water-resistant?

Most of our backpacks and travel gear are crafted from high-density, weather-resistant fabrics designed to protect your belongings from light rain and moisture.

How do I register my product for warranty?

You can register your purchase on our website under the 'Warranty' section by providing your proof of purchase and the product serial number.

Can I wash my SWISSGEAR® backpack in a washing machine?

We recommend spot cleaning with a damp cloth and mild detergent. Machine washing may damage the structural integrity and technical coatings of the bag.

What is the ScanSmart™ feature?

ScanSmart™ is a TSA-friendly design that allows you to keep your laptop inside the bag during airport security screenings by unfolding the pack to lie flat.

Do you offer international shipping?

Currently, we ship to addresses within the United States and Canada. Please check our shipping page for updates on international availability.